Knowledge, Skills, & Abilities

Research Expertise

• Conducted comprehensive research investigations within an academic (APA) setting.

Academic Writing

• Prepared and documented academic reports with a high level of professionalism.

Correspondence Management

• Managed and responded to email requests, providing thorough analysis and prompt responses.

Education

Post Degree Diploma in Business Administration 

• Human Resources Management & Leadership

Bachelor of Arts Degree

• Psychology      

Arts and Science Studies

Employment

TForce Final Mile 

• Operations Supervisor & Operations Coordinator

Shaw Communications/ Freedom Mobile

• Loyalty care Agent, Escalation Leadership Team & Customer Advisor